RETURNS

RETURNS AND EXCHANGES

Given the "custom" nature of our products, exchanges are unfortunately impossible.

DEFECTIVE OR DAMAGED PRODUCT

Because the product you buy is totally customized and made to your needs, we can not offer you a refund.

Grif & Graf warrants that the product is free from defects in materials and workmanship and operates from the date of manufacture. If the product proves to be defective, Grif & Graf, at its discretion, will repair or replace the defective part (s) or return a new replacement product, free of shipping charges, to the destination where the product is located. was originally delivered.

The returned product must remain in its original packaging.

GUARANTEE AND SATISFACTION

All framing products, as well as canvases, have a one-year warranty on any manufacturing defect. Just return it to one of our branches and we will discuss alternatives with you: either to fix it, to provide you with a new one.

ENTIRE SATISFACTION

Your complete satisfaction is important to us. We want your Grif Graf shopping experience to be a great success. If you are not satisfied with your purchase, do not hesitate to contact our customer service by email at service-client@grifgraf.ca.